Update by Amanda Hunt
On the back of Michelles kind introduction i thought i would introduce myself.
I'm Amanda Hunt Customer Care Manager here at Northumbrian Water and part of the project team for this particular work.
I've taken this opportunity to add the content of the letter being sent to residents on 26 February which Michelle alluded to in her previous message and look forward to getting to know the area more as our work gets underway.
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Dear Customer
We’re planning some work in your area
At Northumbrian Water looking after the environment and reducing the risk of flooding are two of our top priorities. As part of this commitment we want to make you aware of our investment of £495,000 to improve the sewerage network in your area.
To ensure the resilience of the network, we plan to construct a new sewer from Belford Street to Kilburn Drive. In consideration with environmental key dates, our team from Esh Stantec, are on site removing trees to the east of Belford Street, to enable a 10-metre-wide corridor. This will allow a provisional route for our team to access the working area. A temporary fence will be constructed until all the work is completed; we will then reinstate the area.
I have enclosed a plan of the proposed working area and we will be writing to you again, in advance of any further works to provide more information. This will also provide an opportunity to understand how we can minimise any disruption to both you and your community once the work is underway.
We had aimed to hold a customer information event this year to share our proposals, but due to Covid-19 we were unable to plan such an event.As an alternative, if residents would like further information, we may be able to organise a virtual residents meeting.
You can also find out more information about our project on our community portal at www.nwlcommunityportal.co.uk, following the link to Belford Street, Peterlee. This is a great way to interact with our project team and if you feel you would benefit from a virtual meeting, please register your interest here. We also provide regular updates on the portal once the work is underway.
Please also find enclosed a leaflet which gives further information, advice and answers to some frequently asked questions.
If you require any further information or advice you can contact our Customer Centre on 0345 717 1100 or visit www.nwl.co.uk to request a call back from the project team.
You can also follow us on twitter @nwater_care and @NorthumbrianH2O.
Yours faithfully
Michelle Sell
Project Manager
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