What will the working hours be?
The typical working hours will be Monday to Friday, between 8.00am and 6.00pm.
Will my drainage be affected?
Even though we are working on the sewers which may serve your property, the replacement sewers will be laid ‘off-line’ and will be connected back into the existing sewers once fully constructed. The drainage pipes (known as lateral drains) from the old sewers will be transferred over to the new sewers.
Will my water supply be affected?
We have no plans to disrupt your water supply while we work on this project. In the unlikely event that the team accidently disrupts the water supply, our clean water response team will be notified immediately, and emergency repairs quickly undertaken.
Will the work cause disruption?
With construction work it is inevitable that there will be some disruption in the immediate vicinity of the work. There will also be an increase in traffic in the area, mainly with vehicles transporting materials to and from the working area/site compound.
Will access to my property be maintained?
The main access to the business units shouldn’t be affected.
How will customers be kept updated?
For information and advice please contact us on 0345 717 1100 or log onto www.nwl.co.uk to chat online or arrange for a call back from our project team to discuss any queries. We will keep your community portal updated with key information about our progress. For notifications about project news, traffic information and progress updates please sign up to the community portal here. Any customers that will be directly affected by our work will be notified in advance of the work starting by our site team.
Will the site be dangerous?
The site will be operated by our framework partner Esh/Stantec an experienced contractor working to tight health and safety standards. Working areas will be securely fenced off from public access at all times. We do ask that everyone respects the site fencing, signing, guarding and instructions of our team when required for your own safety.
What will it look like when the works are complete?
The replacement sewers will be buried underground, but there’ll be several manholes at a change of direction. Reinstatement of the working areas will be undertaken to ensure that they are returned to at least the pre-construction condition.
Will there be dust, vibration and noise?
The construction work will involve the use of machinery, cutting equipment, digging up ground and working with granular materials which will result in some dust, vibration and noise. The site team will do everything they can to minimise any inconvenience caused by this and will make sure that the work is carried out safely.
Will the roads be kept clean during the works?
The work will involve excavation and transporting of subsoils and other excavated materials to storage or for disposal which may cause dirt on the roads. The site team will employ a road cleaning specialist with mechanical road sweepers which will be used as necessary to maintain the roads affected.
What happens on bin collection days if the bin wagon cannot get to my property?
We work closely with the local council on many matters including bin collections. Please put your bin in the normal place and we will make sure that it is moved to a place where it will be emptied. In the unlikely event that a bin collection is abandoned, we will let you know and arrange a revisit.
At Northumbrian Water, we work to make a difference in your community.
Have you considered a career that can help you do the same?
As well as the teams you see working in your streets, we have people doing a wide range of jobs that support that work to deliver the best possible water and sewerage services across the North East.
You can find out more about careers with Northumbrian Water and check out the latest vacancies by following the link below.