The construction phase of this project is now complete.
There may still be updates, so the project will remain here. We are still monitoring the project and will reply to any comments. So if you have any questions please feel free to comment or contact us here.
One of our top priorities is to reduce the risk of sewer flooding to our customers. Through our surface water management programme, ‘Rainwise’, we are working with our partners and local communities by managing the amount of rainwater in our sewer network. We have identified two areas in Crook and Howden le Wear where we can control the amount of rainwater entering the sewer, reducing the likelihood of flooding or pollution.
Typical working hours would be Monday to Friday, between 8.00am and 6.00pm. If required, work may also be carried out between 8.00am and 1.00pm on a Saturday. We will notify you when weekend working may be required.
With large construction work it is inevitable that there will be some disruption in the immediate vicinity of the work. There will also be an increase in heavy traffic in the area, with vehicles transporting materials to and from the working sites and site compound.
The work will involve digging up and transporting large volumes soil and other excavated materials to storage or for disposal which may cause dirt on the roads.
The site team will employ a road cleaning specialist with mechanical road sweepers which will be used daily to maintain the roads affected.
We have no plans to disrupt your water supply while we work this project. In the unlikely event that the team accidently disrupts the water supply, our clean water response team will be notified immediately and emergency repairs planned.
The construction work will involve the use of large machinery, road cutting equipment, digging up ground, pouring concrete and working with granular materials which will result in some dust, vibration and noise. The site team will do everything they can to minimise any inconvenience caused by this and will make sure that the work is carried out safely.
If the collection wagon cannot get to your property, please put your bin out as normal and the site team will ensure the bins are moved to a place where they can be emptied. In the unlikely event that a bin collection is abandoned, we will arrange a revisit.
The construction works on the main roads will require a phased road closure to be in place. The site team will work in short lengths of 40 or 50 metres, closing only one working section at a time. You should be able to park within approx. 25 metres of your property during any partial road closure. Footpaths will remain open and pedestrian access will be maintained to your property at all times.
We are working closely with representatives from Highway Authority to minimise disruption and ensure an appropriate level of traffic management will be in place.
The level of reinstatement will be agreed with Highway Authority and will be undertaken in accordance with national standards.
For information and advice please contact us on 0345 717 1100 or log onto www.nwl.co.uk to chat online or arrange for a call back from our project team to discuss any queries. We will also keep you updated with regular newsletters.
At Northumbrian Water, we work to make a difference in your community.
Have you considered a career that can help you do the same?
As well as the teams you see working in your streets, we have people doing a wide range of jobs that support that work to deliver the best possible water and sewerage services across the North East.
You can find out more about careers with Northumbrian Water and check out the latest vacancies by following the link below.