Deepdale Water Main Renewal, Barnard Castle

Good evening,

Please find below a copy of the letter which was posted today providing an update to residents.

Christine

Our Ref: WN016/0243-1.4

26 November 2018

Dear Customer

Following my last letter to you in September 2018 I would like to provide you with a further update on the Deepdale Water Main Renewal.

As you may recall this project which involves the renewal of a large aged water main is essential to ensuring that we can consistently provide a reliable supply of clean, clear and great-tasting tap water supplies to Teesdale and the wider area.

Northumbrian Water and its partners Esh-Stantec had anticipated the complex project would be completed by the end of 2018. However, during the final stages of the project, checks on a neighbouring pipe have unearthed work that, if not carried out now, would have been likely to have caused a future disruption.

Because we are committed to providing only the best quality water supply to our customers we have taken the decision to do further work prior to the completion of this project. This additional work, which we know is the right thing to do, mean that we now expect to be working on site until the end of March 2019.

Northumbrian Water continues to work closely with Durham County Council and Barnard Castle Town Council to keep disruption to a minimum. Traffic management around the work will be removed over the Christmas period from 21 December 2018 to 7 January 2019 and will be kept to to a minimum at other times. For safety reasons, Deepdale Aquaduct, which is often used as a pedestrian footbridge, will remain closed for the remainder of the works.

I will keep you updated as we move forward.  However, should you require further information or advice please contact our Customer Centre on 0345 717 1100 or tweet us @nwater_care to request a call back from the Project Team.  Thank you for your continued patience and understanding while we work to complete this complex project.

You can also find out more information about the project and receive regular updates on our community portal at www.nwlcommunityportal.co.uk which is updated regularly under the Deepdale Water Main Renewal Link.

Yours faithfully

Gary Cassells

Project Manager