I’m Nick Warner, Customer Care Manager, at Northumbrian Water. I’m working closely with our Project Manager, Paul Black, and our supply partners during our essential work in Hepscott. I hope you and your families are keeping safe and well during what has been a challenging year for so many of us.
I just wanted to take the opportunity to introduce myself to you and to give a further update after Paul’s initial posts last month.
Work continues to progress very well, despite the weather, which I realise is only to be expected at this time of year. It’s good to be able to report that our project is still on course to be completed by the end of March 2021.
The significant part of our preliminary heavy engineering work is now very advanced and well on the way to being completed. Over the next couple of weeks, you may start to see our larger plant being moved off site.
I look forward to being able to provide a further update as our work progresses. In the meantime however, we remain open to understanding your views about this project and how we can continue to minimise any disruption for you and your community whilst the work is in progress.
If you have any questions please don’t hesitate to get in touch, either via this portal or by contacting our Customer Centre by telephone on 0345 717 1100. Please ask to speak with a member of the project team.
We do of course continue to appreciate your patience and understanding.
Customer Care Manager