What will the working hours be?

Typical working hours would be Monday to Friday, between 8.00am and 6.00pm. If required, work may also be carried out between 8.00am and 1.00pm on a Saturday. We will notify you when weekend working may be required.

Will my water supply be affected?

We have no plans to disrupt your water supply while we work on this project. In the unlikely event that the team accidently disrupts the water supply, our clean water response team will be notified immediately and emergency repairs quickly undertaken.

Will the work cause disruption?

With large construction work it is inevitable that there will be some disruption with an increase in construction and delivery traffic on Wagtail Road / Mill Lane, with vehicles transporting materials to and from the site compound. Wagtail Road and Mill Lane will remain open to the public throughout the construction period.

Will access to my property be maintained?

Access to property will remain at all times, there will be an increase in construction and delivery traffic on Wagtail Road and Mill Lane.

How will residents be kept updated?

For information and advice please contact us on 0345 717 1100 or log onto www.nwl.co.uk to chat online or arrange for a call back from our project team to discuss any queries. We will keep your community portal updated with key information about our progress.

For notifications about project news, traffic information and progress updates please sign up to the community portal here.

Any residents that will be directly affected by our work will be notified in advance of the work starting by our site team. 

Will the site be dangerous?

The site will be operated by our framework partner Mott Macdonald Bentley an experienced contractor working to tight health and safety standards. Working areas will be securely fenced off from public access at all times.

We do ask that everyone respects the site fencing, signing, guarding and instructions of our team when required for your own safety.

What will it look like when the works are complete?

The treatment works will have been extended to accommodate new treatment assets.

Will there be dust, vibration and noise?

The construction work is remote to property but will involve the use of large machinery, cutting equipment, excavation, pouring concrete and working with granular materials which will result in some local dust, vibration and noise. The site team will do everything they can to minimise any inconvenience caused by this and will make sure that the work is carried out safely.

Will the roads be kept clean during the works?

The work on the STW will involve excavation and transporting of sub soil and other excavated materials for disposal along Mill Lane and Wagtail Road this may cause dirt to accumulate on the roads. The site team will employ a road cleaning specialist with mechanical road sweepers when necessary to maintain the roads affected.

What happens on bin collection days if the bin wagon can not get to my property?

The construction work is remote to property and therefore its unlikely to interfere with routine bin collection.

Will I be able to access my drive or directly park outside my property?

Parking will not be effected, however there will be an increase in construction and delivery traffic on Wagtail Road and Mill Lane transporting materials and equipment to the site compound. The site team will let you know one week before the delivery of key equipment, by posting a note through the doors of the properties likely to be affected, we would kindly ask that on these dates access is not restricted by parked vehicles.