Cookie Policy

Use of cookies by NWL

Cookies are small text files placed on your computer when you visit a website. We use cookies to make this site more useful. They help us to identify your computer, and provide us with information on how this site is being used. You can set your web browser to reject cookies. However, if you do so, you may not be able to use various parts of this website.

What are cookies exactly?

Cookies make your experience of using web sites faster and easier. They are not programs and cannot carry viruses or install malware on your computer. Cookies allow web sites to create a customised view of pages to which you navigate. For example, they are commonly used to authenticate or identify registered users of a website without requiring them to sign in each time they access it. Other uses include maintaining a ′shopping basket′ of goods a user has chosen to purchase, site personalisation (presenting different pages to different users) and tracking the pages a user has visited on a site for analysis purposes.

A cookie often includes a unique identifier, which is a randomly generated number. This is stored on your device′s hard drive. Many cookies are automatically deleted after you finish using a website.

Cookies may come with or without an expiry date. Cookies without an expiry date (session cookie) exist until the browser is closed, while cookies with an expiry date may be stored by the device until the expiry date passes.

You can restrict or block cookies set by NWL but this may limit your use of some functionality, such as filling in forms and getting access to password protected areas that are in use across any of the sites we manage. However, most things you do on our site will still be possible even with cookies disabled.

Cookies are sent to your browser (whether you use Internet Explorer, Google Chrome, Safari or any other browser) by a website and then stored in the cookies directory of your device.

If you would like more information, please click on www.allaboutcookies.org. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. If you continue to use our site, you agree to our use of cookies.

The table below explains the cookies we may use on our website and why.

Cookie Name Purpose
Persistent (30 days) .AspNet.ApplicationCookie Used to remember a user who is logged in to the Community Portal. The cookie contains the username and display name of a logged in user.
Session ASP.NET_SessionId We use one ASP.NET session cookie, which is used to remember who the user is throughout the website. This cookie is deleted when the session expires.
Session __RequestVerificationToken This is an anti forgery token. Used to prevent Cross Site Request Forgery (CSRF) attacks.
Persistent (2 years) _ga A Google Analytics cookie, used to distinguish users.
Persistent (10 minutes) _gat A Google Analytics cookie, used to throttle request rate, limiting the collection of data on high traffic sites.
Persistent (30 minutes) ai_session Used to track application performance, errors and understand what users do while on the Community Portal.
Persistent (1 year) ai_user Used to track application performance, errors and understand what users do while on the Community Portal.

Please note that any third party websites you may visit by hyperlink from our site may also use cookies, over which we have no control.

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1. Do you feel that our Community Portal has helped to keep you informed about our work?

2. How likely is it that you would recommend our Community Portal to a friend or colleague?

3. How likely is it that you would recommend Northumbrian Water to a friend or colleague?

4. Do you have any suggestions to improve our Community Portal? Optional