Welcome to your Community Portal

Have you spotted a leak? Check here to find out if it's been reported If you’ve noticed a leak in your area, we may already know about it.
Click here to find out if it’s been reported and find out how we’re getting on with the repair.


General Project
Rainwise Scheme
Water Network Improvement
Eel Protection Scheme
Every Drop Counts

Latest Updates

By Paul Davison

Hello, I want to let you know of further planned investigation work which will be carried out by our contractor, Mott MacDonald Bentley on behalf of Northumbrian Water. The work is scheduled to start on Sunday 18 November 2018 and  expect this to take up to 5 weeks to complete.  This will include weekend work over three consecutive Sundays on 18 November, 25 November and 2 December. As part of the investigation works, we will be carrying out trial holes to gather information on existing underground utilities and obtain further information on  ground conditions.  The works will be focused around Sunderland Road, the Swan Pub car park and the land/ long stay car park off Low Heworth Lane.  Most of the works will take place off the main highway however traffic management will be necessary on Sunderland Road during the weekend dates stated above. A number of parking bays will be temporarily suspended to allow us to complete the work safely. Please be assured that your water supply will not be affected by this work. Regards Paul

By Kevin McGargle

Good Morning As you may have noticed we have now started our works on the corner of Whitley Road/ Great Lime Road at the Wheatsheaf Public House in the footway to lay a new length of 32mm diameter water main, this will disconnect the current supply and feed from the nearby 8" main, the excavation works are a little slower than expected due to a high number of fibreoptic and electric cables present in the ground. The works will run until the end of next week in this area, i will keep you updated as the works proceed. Kind Regards Kevin McGargle Site Manager

By Brian Hall

Hello everyone With the access track completed at Great Ayton we have been able to start excavation for the new hummus tank which is going well as you can see from the pictures. The first target is to reach the top frame level for the cofferdam. Meanwhile at Stokesley the new chemical storage bund has been excavated to formation level and concreted, we will be installing the base and walls this week  

By Katie Burdon

Portal Update WE. 9.11.18   The 90mm open cut started on Dalton Street on Monday 5th November and will progress through the week. The reinstatement has started on the 90mm open cut on Corbridge Street and the under pressure tee is planned for Thursday 15th November (pm). A sample has been taken at Corbridge Street (NE08) on Friday 9th November prior to connections next week.

By Brian Hall

Hi everyone Firstly sorry about the work early this morning I hope it did not disturb anyone too much. We try to avoid early starts on sites next to residential housing where possible and only do so when absolutely necessary. We are also going to have an early start next Tuesday morning, we will try to minimise work as much as possible and that work should be mainly indoors so shouldnt make too much noise. Please get in touch if this causes you any problems and thank you all for bearing with us. Brian  

By Anthony Birkett

Hi Everyone We have had a momentous week this week, as Richie puts it, it was Killingworth's own Channel Tunnel moment when our two tunnels met between Manhole 2 and 3! We'll now look to move on and continue with the pipe jacking to the next manhole. We have also completed the work to tie in the culvert within Kier's car park. The resurfacing will be soon be done and a large part of the car park will be handed back to Kier - I bet they'll be pleased about that! As we said last week, we have started work to the south of the Lake. We've started work on our temporary entrance off Southgate so should have the traffic lights off by the end of next week. As you know there will be a footpath diversion in place to the south of the Lake. I've attached a couple of photos of our work this week. Enjoy your weekend Tony

By Lynn Preston

Hi Everyone We now have an option to help manage surface water in the area and are keen to know your thoughts. So we are going to hold a drop-in session at Corbridge C of E First School on 28th November between 16:30-19:30 where you can come and talk to the project team about the proposal. People who live local to the school will also receive a letter with the details of the session included. At this stage, nothing is set in stone and funding has still to be approved so please take the opportunity to come along and see what is proposed and share your views! If you cannot make the date we will publish the option drawings on this webportal so feel free to contact us this way as well. Hope to see you there. Lynn

By Brian Hall

Hello everyone We are making good progress on all sites; we have started at Thorpe and just about finished at Stoneygate where our cabins were taken off last week. We are almost finished at Hawthorn and hope to remove the cabins and site set up by the end of this month (November). We will be visiting Dalton from time to time but we dont intend setting up site cabins until after Christmas.

By Brian Hall

Hello everyone There hasnt been a great deal to update on the project lately We have made good progress, everything is going well and we are well on track to finish on schedule. The majority of the external work has been completed and we have mechanical and electrical work which should not be noticeable. If you have any issues or questions please click on the link above to get in touch. Brian  

By Joan Tatters

Good Morning All This weeks' update: Village Site The valve chamber near the new Pumping Station has now been poured and we are ready for the installation of the valve and the pipework. The land adjacent to the pumping station used for the site cabins is now ready for final landscaping, we are just waiting for a break in the weather. The drainage work within the carriageway is continuing and great news only approximately 10% left for completion. The drainage from the road up the farmers field to the lagoons is progressing however this has been hindered by more rock, although this rock is sand stone which is easier to remove. Top Site The lagoon liner is ready for transporting to site, however we need a drier spell so to heat weld the seams.  The off-site muck is almost complete so there will be less vehicle movements. As the nights draw in work will follow the daylight hours so the team will be finishing approximately 5pm. Andy has sent me some photos. Thank you again for your patience during this time

By Joan Tatters

5 Photos
Good Afternoon, As I promised here are some photos from the "Ice Pigging" we did in Gateshead last week.

By Christine Taylor

Good afternoon, Just a short update to let our customers know we are still preparing the area outside the Toffee factory to enable our works to start.  Jake has emailed me these photos from site the other day. We will aim to provide a further update early next week. Christine
Work in your Community

Work in a business that supports your community

At Northumbrian Water, we work to make a difference in your community.

Have you considered a career that can help you do the same?

As well as the teams you see working in your streets, we have people doing a wide range of jobs that support that work to deliver the best possible water and sewerage services across the North East.

You can find out more about careers with Northumbrian Water and check out the latest vacancies by following the link below.