Welcome to your Community Portal


General Project
Rainwise Scheme
Water Network Improvement
Eel Protection Scheme

Welcome to Northumbrian Water's Community Portal - your voice in the work we do to improve your water and sewage services.

Project by project, update by update, discussion by discussion, the Portal ensures that you are not only kept fully informed of the activities that affect your community, but that you have visible and audible input into them.

From roadworks and traffic updates, to photos explaining our work, to automatic notifications that keep you permanently in the loop, our Portal puts your community and its views at the heart of everything we do, in a simple, familiar, social media-style tool.

We keep you informed

Quickly set up a profile to keep you automatically updated on the projects and jobs that impact you and your community.

We keep you involved

Comment, like, follow, start discussions – and because we’re receiving notifications too, we quickly see the points you raise.

We show you the big picture

Want to know what’s happening, where, and how it affects you, at a glance? Check out the map and the regular updates on this homepage.

We listen to your community

The Community Portal enables us to act on the needs and concerns of our 2.7 million customers in your communities in the north east of England.

Latest Updates

By Joan Tatters

Good Morning to you all, Thought it a good idea to say thank you to the residents near our site who were kind enough to allow us to park our vehicles temporarily adjacent to their homes. We really appreciate your co-operation, so Terry and I personally visited some of you. The two gentlemen who wanted a "viewing platform", I'm so sorry but for health and safety reasons we felt it not the right thing to do........sorry! That said your "craic" and knowledge was great..........I got into trouble from Terry talking too long with you as he was really busy that day. Ooops!! Have a great day

By Christine Taylor

Good morning, I hope everyone had a great weekend? Just a further update from the site team regarding the gabion baskets (shown in the photo).  The team have been working hard but have not quick finished, they will be returning in the future to finish the works.  I am sure you will all agree they look great. Christine

By Scott Jackson

Hello everyone, Just a quick update for the St Peter's section of the works. The previously built tank now requires connecting to the live drainage network. This is achieved by the construction of a 5m Internal Diameter shaft directly onto the existing drainage line. Works are now ongoing (see photo). The shaft will be approximately 7 to 8m deep once complete.   Many Thanks   Scott        

By Stephen Bennison

Hi everybody, well we are at the end of another busy week, works continued this week laying the large diameter concrete pipes, and this is continuing to progress nicely. we now have joiners on site and they are working on building the chambers for the pipework. (  photos attached ). With regards to our works in the fields at the rear of stephens road, we have been busy doing a bit more site clearance this week, and have now started with the drainage.  enjoy the weekend steve

By Christine Taylor

Important notice We apologise for the late notice but our crews will be working in Ripon Street tomorrow to finish the work, the delays have been unavoidable but our team are working hard to reduce further disruption. Thanks Christine

By Christine Taylor

Good afternoon I have just had an email from Darren providing an update for this project.  At the northern end of the project, the team have been working on testing the main this week. All being well this should be complete early part of next week which will allow them to continue laying the pipes along Whitehouse Way. We will be installing 3 way lights on the junction leading to Premier Tech Aqua week commencing the 28 August 2017. Southern end of the project - following the discovery of the leaking water main this halted work until it was repaired. This is because the flow coming from the leak was such that it was flooding our trench. Work is now continuing and the team are installing the pipe work to the chamber. Following this they will be crossing the Bracken Hill Junction. Traffic management is scheduled to be installed on Monday morning (21/8/17), this will be 3 way lights. As before, the two traffic light heads on Whitehouse Way will be green together, then turning red to allow traffic to exit the Bracken Hill junction. The team expect these lights will be in place for 1 week. Have a lovely weekend Christine

By Simon Bright

Hi We've made good progress again this week by installing 1/2 of the pipes to form the attenuation tank. There's a few photos below to show the progression this week. Next week we'll be forming a connection into the existing system and building a manhole. Simon

By Mark Robinson

11 Photos
Morning everyone, Works are progressing nicely on site at Jesmond Dene Rd. We have now severed the pipe, excavated and installed trench support for the main chamber and poured the 400mm deep RC concrete base. Our joiners and steel fixers are currently building up the chamber walls ready for a pour later in the week. On Monday, we start work at another location, Whitley Rd. A new gang will appear just off the roundabout establishing our work area and carrying out trial holes to locate existing buried services. Please take care when approaching the roundabout as traffic management will be established forcing road users towards on of the central islands. I'll provide an update and photos when we land next week. Enough from me for now, here are some of the photos from Jesmond Dene Rd as promised..... Mark

By Brian Hall

Hello everyone I would like to introduce myself; I am the customer manager for Interserve working on this project for NWL. I will be around the streets later today saying hello and making sure everyone received their customer letter. I will ensure I am as visible as possible during this scheme, please contact me if you have any questions or points to raise Brian  

By Ian Davison

Hi I hope you are all well and enjoying the better weather, let’s hope it lasts to the end of the Summer ! As you know we have been working in Maple Grove, Castle Road, Rowan Grove and Tyne View in Prudhoe as part of our Rainwise intuitive. This work has reduced the flood risk by increasing the capacity of the sewer system, the basins and swales constructed around Rowan Grove and Maple Grove will help to sustainably manage the surface water within the drainage catchment. This portal has been updated regularly as the work progressed, I hope you found the information useful. The good news is that we have completed this work. Despite it being out of season we landscaped the open spaces where work has been undertaken. I would hope that the reinstated areas will fully establish over the coming months. We will continue to monitor these areas if remedial works are required they will be carried out in October I would like to take this opportunity to thank you again for your patience and support during the construction phase of this project, I appreciate that you may have experienced some disruption over the period of this essential sewer upgrade. At Northumbrian Water we are continuing to work with communities to manage the amount of rainwater that enters the sewer network through our Rainwise surface water management programme. We would encourage residents to get involved, making changes at home no matter how small, such as installing a water butt, can help manage rainwater in a natural environment. We will be commencing our work in Ovingham in October, if you wish to follow progress please visit the Ovingham pages on this portal.   For more information on what was constructed and our Community work undertaken during this project please visit the link below   https://www.nwl.co.uk/media-centre/611_7427.aspx  

By Christine Taylor

Happy Wednesday, We delivered some letters on Friday advising the works are now completed to the local residents.  Within the letter we enclosed a feedback form for customers to let us know how we performed.  Please complete and send it back as we appreciate all feedback from our customers. I have also attached a link to the form for anyone who prefers the digital age. Prudhoe CAPs Feedback Form Thanks Christine      

By Christine Taylor

Good morning You may of noticed that the progress has changed on the portal.  As we have now moved from Woods Terrace to the Stephens Road area, I thought it was time to reset the timer. We still have a few peices of work to carry out at Woods Terrace, please be assured this work will be carried out as promised. Have a great day Christine
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