Welcome to your Community Portal

Have you spotted a leak? Check here to find out if it's been reported If you’ve noticed a leak in your area, we may already know about it.
Click here to find out if it’s been reported and find out how we’re getting on with the repair.

Key

General Project
Rainwise Scheme
Water Network Improvement
Eel Protection Scheme
Every Drop Counts
NIDP Flooding Project

Latest Updates

By Christine Taylor

Good afternoon, Just to provide an update that our site team are now working in the Stanton area.  If any residents would like any further information regarding our works please contact us on 03457171100. Thank you Christine

By Rachel Nelson

Good afternoon I just wanted to let you know that we met with representatives from Newcastle City Council to discuss the reinstatement of the wall in the back lane. As you know, we have added some ballast bags into the river to temporarily support the back lane and protect our assets which are underground in that location. We will be moving into a design phase before the wall can be reconstructed and this will be done in conjunction with all interested parties. I will continue to provide updates as this next phase of our work continues. To update you on a couple of other issues - we had our sewerage crews out yesterday as we had received reports of odour in the back lane. Our sewer was CCTV'd and found to be running clear. We also received reports of an oil slick in the river - The Environment Agency attended site and traced the source of the oil to a third party in the vicinity. Thanks Rachel

By Martin Curtis-Haigh

Hi Hope you are all keeping well. Just a quick update on progress to date. The Southern Spillway Wall Raising works is nearly complete. We have just started to install wall units on the Northern Spillway. The new amenity area is starting to take shape and the Southern weir re-build work is looking good. Currently working on the boat ramp and fishing platform foundations.We are  on track to end the Phase 2 works late November. To help us keep on programme you may have noticed we are working Saturdays now. This is a big benefit to us at present a we are taking advantage of the dry weather.  Deliverys for wall units will continue up to early November.  I have attached a few progress photos for you to see. Thanks Martin    

By Joan Tatters

Good Afternoon, Just a quick update this week... The team are moving on with the work in this great weather and by now you will have noticed the traffic lights on the B6525 outside the industrial estate at the north end are on to ensure your safety. They will be for another 8-10weeks whilst we excavete for the raw and potable pipes to the water treatment plant. Have a lovely weekend, don't forget if you want to ask any questions please feel free.  

By Sarah Jayne Vickers

6 Photos
Good afternoon All, hope you are well. Its been some time since my last update, as you can imagine we have had plenty of activity during that time. The Gravity sewer from tie in at the rear of Murray Gardens along Silverton Lane is progressing well its about 85% completed and we hope to have Silverton Lane open no later than the 30th October 2020. All works are complete in Whitton Village and the road is re-opened. Silverton Lane remains closed at its eastern end. Pumping Station works have commenced in field adjacent Whitton Bank Road. We will be back into Whitton Bank Road mid-October for a couple of weeks to connect the gravity sewer to the new pumping station shaft. The team and I would like to thank you for your continued patience and understanding while we carry out these essential works. Please don’t hesitate to get in touch at SarahJayne.Vickers@JNBentley.co.uk or alternatively us the contact us link at the top of this page. Thank you. Sarah

By Sarah Jayne Vickers

Good afternoon all, a quick update to keep you posted on the progress we are making in the two locations we are working in, in Durham, Old Elvet Storage and Walkergate. Old Elvet Storage We took possession of the roadside closest to the Royal County Hotel mid-August to start with the installation of the storage pipes. Since then we have carried out investigatory work and started preparing for the installation of the storage pipes. You may have noticed that currently there is no activity on site, this has been due to a hold up on the delivery of the pipes, which we are now expecting back end of next week. We will be back on with it as quick as we can, once the pipes are delivered. We would like to apologise for any inconvenience this may cause. Walkergate The fencing and Heron have been temporarily relocated whilst we carry out the work on the new outfall manhole and installing new pipework towards new Combined Sewer Outfall (CSO). As previously mentioned there will be some overnight work and although we don’t have any definitive dates its looking likely this could be towards the back end of this month/Early October. We will communicate the dates as soon as we have something firm. The team and I would like to thank you for your continued patience and understanding while we carry out these essential works. Please don’t hesitate to get in touch at SarahJayne.Vickers@JNBentley.co.uk or alternatively us the contact us link at the top of this page. Thank you. Sarah

By Sarah Jayne Vickers

Good afternoon All, hope you are enjoying the amazing weather we have this week! Another brief update to advise work is progressing as expected and we are happy to say Fenham West Tank is back in supply, providing you and your family with clean, clear water that tastes good. Over the coming weeks we are doing the finishing touches and returning the site and its surroundings as they were before we carried out the work. This means over the next week or so you will see an increase  in activity while we build the wall, which was removed to allow access to the site, will be getting rebuilt, as will the palisade fencing at the current site entrance at Linden Avenue. We have resurfacing work to complete on Linden Avenue, we do not have an exact date for this but will be in touch with the affected residents nearer the time. I would like to thank you for your continued patience and understanding while we carry out these essential works, and as always please don’t hesitate to get in touch at SarahJayne.Vickers@JNBentley.co.uk or alternatively us the contact us link at the top of this page. Thank you. Sarah

By Joan Tatters

Good Morning This months' update.......... Treatment Building The bulk tank and commissioning will commence later this month and the majority of the snagging works are complete within the building include the installation of the security system and fire protection system. All awaiting for the commissioning! Filters1 & 2 are ready for painting, and 3 & 4 are complete. Contact Tank We are continuing to monitor the as it has now been filled.  Pumping Station Installation of security system substantially complete as well as the fire protection system. The base of the kiosk sealed and grouted into position which doesn't sound much be believe you me it's a task. WasteWater Settlement Tank All the perimeter fencing installed with mesh infills are not quite done however the general pipework is done.   External Works Concrete pours are complete around the Treatment Building with all road gullies installed to main access road ready for construction. Kerb lines currently being installed to access road ahead of macadam laying planned for next week and 2 commissioning cabins have now been removed from site and the area returned to car parking space. That's a brief over view of where we are and giving the weather has been so variable I think the team are doing a great job.           .    

By Joan Tatters

5 Photos
Hi, This weeks update.......... The team worked until 7pm on Saturday evening to make sure the trial holes were all done for Monday. I understand the tarmacing will be complete today and the lights removed. Site Treatment Building - The installation of the pipe work within the main area continues, including the ducts, pipes and drains in the North West corner. More in depth work has continued to fix the shutters to the slab and further shutters onto the cable pit ready for the pouring of concrete. (photo)  Contact Tank: - Finished part of the base for the main channels and a concrete pour plusP started fixing the steel to the wall stitches. (photo) Washwater Settlement Tank: - Continued with the works within the chamber, making it ready for backfilling of the intermediate slope base slab in the west chamber. Pheww...confused?????...........here are some photos to help! Stay safe and thank you again for your patience.

By John Hogg

Good Morning We have now completed a major part of this project. Fulwell Ground Water Station will become operational today. This is an important stage in our £10.6 million investment to improve water quality and resilience for our customers in Sunderland and the surrounding areas. Some customers may notice a slight change to their water when the source of their supply is switched back to being supplied from our Fulwell site. This is perfectly normal as the raw water we treat and supply comes from different sources – like rivers, reservoirs and groundwater stations – and it often smells and tastes different. The water from all our sites complies with the strict regulations expected of us and we pride ourselves on providing clear, great tasting water. For frequently asked questions and information about water quality, customers can visit www.nwl.co.uk  and keep checking in here for further updates

By Sarah Jayne Vickers

Good afternoon, we have successfully installed and backfilled the storage tank within the grass verge at Prince of Wales Close.  We mentioned in our last update, work on West Avenue was slightly delayed, we anticipate further delays partly due to locating an unexpected water main, which needed diverting to allow us to progress with our essential work. On top of this last week we uncovered a gas main which needed some attention from Northern Gas Networks, not to mentioned storm Francis last week. Taking all these factors into consideration, we are anticipating the road closure being extended into the back end of September and hope the road will reopen no later than the 25th September 2020. We would like to apologise for any inconvenience this may cause you, if you need to discuss this please don’t hesitate to contact me via email SarahJayne.Vickers@JNBentley.co.uk or alternatively us the 'contact us' link at the top of this page. Thanks Sarah

By Joan Tatters

Good Morning Hope you had a great long weekend. The road signs are now complete including the 30mph one at the north end of the B road and all is back to normal there. Whilst the weather last week wasn't great, Gary's team have cracked on and are still on programme. Just a gentle reminder the 3 way traffic lights will go on Friday 4th until Monday 7th Sept across the B6525, so please be that little more vigilant. The trial holes shouldn't take much time and those businesses into the Industrial estate please don't worry should you need access over the weekend our guys will be working, so should you need to approach them for assistance please feel free, social distancing of course. Don't forget if you have any questions about the project please ask away.  
Work in your Community

Work in a business that supports your community

At Northumbrian Water, we work to make a difference in your community.

Have you considered a career that can help you do the same?

As well as the teams you see working in your streets, we have people doing a wide range of jobs that support that work to deliver the best possible water and sewerage services across the North East.

You can find out more about careers with Northumbrian Water and check out the latest vacancies by following the link below.

www.nwl.co.uk/careers