Welcome to your Community Portal


General Project
Rainwise Scheme
Water Network Improvement
Eel Protection Scheme

Welcome to Northumbrian Water's Community Portal - your voice in the work we do to improve your water and sewage services.

Project by project, update by update, discussion by discussion, the Portal ensures that you are not only kept fully informed of the activities that affect your community, but that you have visible and audible input into them.

From roadworks and traffic updates, to photos explaining our work, to automatic notifications that keep you permanently in the loop, our Portal puts your community and its views at the heart of everything we do, in a simple, familiar, social media-style tool.

We keep you informed

Quickly set up a profile to keep you automatically updated on the projects and jobs that impact you and your community.

We keep you involved

Comment, like, follow, start discussions – and because we’re receiving notifications too, we quickly see the points you raise.

We show you the big picture

Want to know what’s happening, where, and how it affects you, at a glance? Check out the map and the regular updates on this homepage.

We listen to your community

The Community Portal enables us to act on the needs and concerns of our 2.7 million customers in your communities in the north east of England.

Latest Updates

By Anthony Birkett

EMERGENCY NOTICE Hi everyone We write to advise that due to technical difficultoes within the Northumbrian Water site near to St Peters, it will be necessary for our site team to work late on the St Peters Campus site tonight. Our team will need to work until we resolve these issues, however will endeavour to do so as quickly as possible. We do not expect that the work will generate noise, although you will see our site team in the area. We apologise in advance if we cause any inconvenience. Regards Tony

By Stephen Bennison

Hi everyone, we have now completed the temporary access track and compound storage area into the field directly behind stephens road. This has been put in for when we start installing drainage up the estate roads. And we are continuing with building the three concrete chambers as i mentioned in my last update due to the work involved these take time to complete. The guys are currently installing more drainage on site at the moment but much smaller pipes now 450mm, to connect back into the existing system. thanks steve and the site team

By Geoff Joyce

5 Photos
Hi, everyone Work continues to structures and to mechanical installations within the Actiflo Building at the north end of the site. Installation of the "Lamella" packs has commenced - these form part of the process for removal of suspended solids from the raw water extracted from the River Tyne at Ovingham and from Whttle Dene reservoirs. Pipeline installation has continued through the flow meter chamber just upstream of the Actiflo Building. In the Rapid Gravity Filters construction of concrete walls has continued, and water testing of the Filter chambers continues after a successful test on the first filter chamber. Excavation for the new Birney Hill Pumping Station continued in sandstone bedrock. One of my colleagues and I lent our assistance to a company initiative on Tuesday when  squad from the company helped with some tidying up at Ovingham Park. Work included some painting of playground equipment and gardening activities (weed/grass removal, rotivating, with shovels, and planting of Flowers and shrubs). This was not directly connected with the Horsley scheme but I thought I'd share our heroics with you. Have a nice weekend Geoff

By Christine Taylor

Woods Terrace, Murton I just wanted to give a quick update with regards to the new bench and dog waste bin for the grassed area at Woods Terrace.  We are aware that we advised this would be in position for this month, however we have hit a problem.  The bench which we ordered was stolen from our site on Stephens Road.  The police are aware of the incident and are investigating. A new bench has been ordered and should be with us by October. I apologise for the delay Christine

By Ian Davison

Hello I am pleased to confirm that the invitation letters to the customer event are in the post and should be with you in the next day or so. I have posted a copy of the letter and accompanying plans on the planned works page, within the downloads section. Please review these at your leisure, should you have any questions please don’t hesitate to get in touch Many Thanks Ian          

By Christine Taylor

Good morning, Please accept our apologies for the traffic light issue yesterday.  We have had our engineers on site and this is now rectified, no further issues should arise. Thank you Christine

By Christine Taylor

Hi My name is Christine Taylor and I am the Customer Service Manager for Esh-MWH who are carrying out the work on behalf of Northumbrian Water.  You may of seen our site team working in the area and have some feedback.  Please feel free to contact me direct on 0191 3774570 or comment on this post. Thanks in advance Christine

By Simon Bright

Hi All of the manholes are now complete and the land drainage reinstated. Since the weather has turned, we will be returning in spring as planned to complete top soil and final reinstatements. The temporary access will be left in place to prevent further unnecessary disruption. We are now tidying up, off hiring all of our plant ready to go to the next scheme. Simon

By Anthony Birkett

Hi Everyone Last week was a good week for us! The Northern Team successfully completed the necessary testing of the pipes to enable them to move on the next task. The next task will involve reinstating the verge and installing a chamber in the junction with Doxford Drive. Traffic Management continues as it has been for sometime at this location. The Southern Team is moving along Whitehouse Way at a good pace. This morning, as planned, we start crossing Whitworth Road. Once the crossing is complete, they will then carry on up Whitehouse Way until they meet the Northern Team. Hope you enjoy your week Tony

By Steve Boyd (Project Manager)

13 Photos
Hi all, An update for you as follows:- We have over the past couple of weeks been demobilizing the site the compound and has now been cleared away, we have also removed the temporary tarmac access road adjacent to Forest Gate. We are currently in the final stages, of reinstatements before we pull off site altogether, next week we plan to remove the temporary concrete access and reinstate the footpath as well as continuing to topsoil adjacent to Forest Gate, photos attached, this will be followed by cultivating/seeding and the installation of the post/wire fencing adjacent to the Letch The three ponds are now well established and should only improve with time (photos attached) hope to get some Ariel video footage next week to upload weather permitting. Have a nice weekend. Steve. 

By Ian Davison

Hi everyone I hope you all remain well, and please accept my apologises as it’s been a while since I was last in touch. I would like to update you on our progress over the last couple of months. Over the summer period the design consultants have be working hard to finalise the surface water management proposal for the village. It will be my pleasure to get together with the community to talk with you about the work we are planning as part of our Rainwise initiative. Northumbrian Water and Northumberland County Council continue to work together,  we plan to invest up to £900,000 on the sewer flood risk reduction / Surface Water Management project. We hope to commence on Monday 16 October 2017 and aim to complete late April 2018. You are invited to find out more about the project and to have your say at a drop-in session on Thursday 28 September 2017 at Ovingham Reading Room, West Road, NE42 6BW, between 3.30pm and 6.30pm. We have posted out an invitation letter to all of the residents in the village. The letter will provide a little more information and should be landing on door mats at some point next week.   Please don't hesitate to get in touch with us if you have any questions about this project. You can leave your comments on this update or by ringing our customer centre on 0345 717 1100, one of the project team will return your call. Have a great weekend and I look forwards to chatting with you on the 28th. Ian

By Ian Davison

Hello Everyone    I am Ian Davison Northumbrian Waters Project Manager and I will be looking after this scheme through to it’s completion.   Northumbrian Water are committed to providing high quality service to our customers and have commenced a study of the sewer network in Whitton to ensure that it continues to serve your community effectively, improving the environment that we want to protect.   As the project develops I will keep you informed about our investigations and the work we are considering by sharing our proposals with you. I am very interested to understand your views about these proposals and how we can minimise any disruption you and your community may experience once work is underway.   The team will post regular updates throughout the project and if you have any queries or want to make us aware of any additional assistance you require from us  then please use the ‘Contact us’ button at the top of this page or post on this feed.   If you prefer a telephone conversation or require any further information or advice please contact our Customer Centre on 0345 717 1100 or visit www.nwl.co.uk to request a call back from the project team.   You may have already noted surveying teams in the village and fields gathering topographical data. In the coming weeks you may see a gang onsite for a day or two undertaking hand / machine dug trial holes in the field between Whitton and Rothbury. This is a geotechnical investigation which will allow the engineering team to assess the soil conditions within which the sewer installation work may be undertaken. Care will be taken to ensure minimal disturbance and upon completion the land will be reinstated back to the original condition.  
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