Welcome to your Community Portal

Welcome to Northumbrian Water's Community Portal - your voice in the work we do to improve your water and sewage services.

Project by project, update by update, discussion by discussion, the Portal ensures that you are not only kept fully informed of the activities that affect your community, but that you have visible and audible input into them.

From roadworks and traffic updates, to photos explaining our work, to automatic notifications that keep you permanently in the loop, our Portal puts your community and its views at the heart of everything we do, in a simple, familiar, social media-style tool.

We keep you informed

Quickly set up a profile to keep you automatically updated on the projects and jobs that impact you and your community.

We keep you involved

Comment, like, follow, start discussions – and because we’re receiving notifications too, we quickly see the points you raise.

We show you the big picture

Want to know what’s happening, where, and how it affects you, at a glance? Check out the map and the regular updates on this homepage.

We listen to your community

The Community Portal enables us to act on the needs and concerns of our 2.7 million customers in your communities in the north east of England.

All Projects


General Project
Rainwise Scheme
Water Network Improvement
Eel Protection Scheme

Latest Updates

By Geoff Joyce

8 Photos
Hi everyone, the IT problem with updates appears to have disappeared as mysteriously as it appeared. Due to the gap since the last update you will notice a difference in the landscape since the last updated photos. Work has progressed well on the walls to the east side of the Rapid Gravity Filters (see photos). Concrete has been placed to the Flowmeter chamber at the north-east corner of the site, which has allowed continuation of pipelaying into the chamber wall sections (see photos). Backfilling around the Actiflo building continued and the vista has changed dramatically. (Another few weeks and you won't know there are some underground tanks in there). (Photos attached). Apparently we've been here for just over a year now. I can't believe that the time has gone over so quickly (I must be enjoying it). To celebrate the anniversary some of us (about 17) went for a Chinese meal in Newcastle. Due to the numbers we divided into two groups on round tables (think diplopic King Arthur). Having opted for a shared banquet per table, we were offered a crispy duck with pancakes as an optional extra. The only lady in the company (let's call her Guinevere), who happened to be on our table, kindly declined the offer immediately (much to the dismay of the seven knights in her company). I don't know if she'd been upset by the term "lazy Susan" being bandied about by the more knowledgeable diners, most of whom were displaying their knowledge by trying to prove the existence of levitation by spinning the said serving aid as fast as was possible. Anyway, none of the chivalrous septet voiced disapproval of the decision and were forced to mope like spoiled kids for the rest of the evening, dreaming of aromatic fowl. Autocratic leadership at its finest. I bet she's a secret slayer of game birds. I love gender equity, me! Apparently the craic on the other table was of a more salacious nature so I wouldn't have been able to report anything had I mutinied in search of plum-sauced treats. Have a great weekend. Geoff  

By Terry Bradley

Hello Freinds of Flass Vale To give you a update on the surveying works in the Vale. We started the bore hole works this week, & all works were finished on Wednesday, with minimal damage to the flora and fauna I would like to thank all residents for your patients & understanding while we carried out the works

By Anthony Birkett

Hi Everyone I hope you are well and not still suffering with sunburn from the weekend! I've been in touch with the site team today and Darren has provided an update on progress so far. Shotton Road/Doxford Drive - Northern end As you may have seen, we hhave now closed the junction of Doxford Drive and Whitehouse Way and this will remain in place for the next 7 weeks - we apologise for any inconvenience caused by this and will try to get our work done as quickly as we can. we has progressed this week, but not at a rate we would have hoped, largely due to the fact that we have uncovered numerous services that we weren't expecting which has slowed things down a little. Hopefully, we will soon be in a position to start work on driving the pipe under the carriageway on Whitehouse Way - this is quite a complex and challengin stage of work so we need to make sure we get it right! Hunter Road/Swan Road – Southern end Our team on the Southern side have also struggled with unchartered services so have not progressed as quickly as hoped. We have also been constructing an air valve chamber this week. Next week we hope to start working down Swan Road. Additional Team We also have a third team working in the area and they have been carrying out exploratory work to locate services in areas where we will be working soon. This will hopefully ensure that we don't get slowed down like we have been this week. I was on the estate last week, talking with a number of businesses about the progress we are making and was pleased to hear some of the kind comments made. I hope you enjoy the rest of the week, and your weekend Tony

By Brian Hall

Good morning all, Brian here Need to update you, the water levels are still high its looking unlikely that we will be able to do work today, we may have to revisit next week I will update you later today Brian  

By Christine Taylor

Afternoon everyone, As Steve mentioned in one of his previous blogs he had taken some arial footage of the site.  Due to technical issues this could not be posted but this is now resolved.  So I apologise to both Steve and our readers. Please see attached the footage of our progress of the excavation of the two Ponds working back from the Stephenson Trail towards Forest Gate Housing Estate. Christine

By Christine Taylor

Hi all I want to thank those who attended the meeting at Ribbon Community Primary School the other night to discuss the next phase of work at Stephens Road.  It was lovely to see you all. I thought it would be great to let you all know what is happening in the next phase so I have taken some information from the letter that was distributed in the area, please see below. Together with our supply partner, ESH-MWH, Nothumbrian Water plan to carry out over £2 million of investment work between Monday 3 July 2017 and Thursday 31 May 2018. This essential work will be carried out in Stephens Road, Wellfield Road, Gowland Square and the wooded area to the north of Wetherburn Avenue. The work will include the upsizing of existing sewers and the laying of new sewers. All these works, when completed, will be below ground with only manhole covers in the highways left visible. Typical working hours will be Monday to Friday, between 8.00am and 6.00pm. While weekend working is not envisaged, it may become necessary however, any customers directly affected will be consulted prior to any planned weekend working. During this work, construction traffic will need access to all working areas and to our temporary site compound which will be located in the wooded area to the north of Webb Avenue. We are working closely with Durham County Council to make sure any disruption is kept to a minimum. Over the next couple of weeks we will be tidying up the area of Woods Terrace and moving along.  We will be keeping you informed of our progress. See you all soon Christine

By Brian Hall

'it never rains, but it pours....' well it did this morning, and apparently will tonight as well. The pumping work we were going to do this evening will have to be postponed as its just too wet. Tomorrow looks hopeful and there is no rain forecast so hopefully by then it will be ok. So cancel tonights works and we will try again tomorrow evening; again 6pm til around 11pm all clear if all goes to plan by midnight. Sorry to mess you all around but this is beyond our control. Hope its not a problem, call me if it is I will be around Morpeth most of tomorrow thanks again Brian  

By Peter Greenan

Next Monday,  26th June, we will be out in Darlington with our community vehicle, Flo, set-up just off the market Place in front of the covered market.  We want to talk to our customers about some of the simple things that you can do around your home to help reduce the amount of surface water entering the sewer network, which affects flood risk.  We also want your stories of flooding in Darlington so we can focus our investigations as we are looking for potential opportunities to reduce the chances of flooding across the catchment. I've attached a picture of Flo so you know what to look for and I look forward to chatting with as many of you as possible!      

By Scott Jackson

We currently have a wagon broken down on Roker Baths Road which is being dealt with. Please pass with care. Apologies for any inconvenience.

By Joan Tatters

Hello Everyone, Following on from Paul and Amanda, I thought it prudent to introduce myself as well. I am Joan Tatters and I am the Customer Liaison Officer for Mott MacDonald Bentley (MMB) who will conducting the work in the area on behalf of Northumbrian Water. I like my colleagues would like to thank the residents who came along to our Customer Event at the Library it was really inspiring to see how the community in the area care so much about their neighbourhood. Along with my aforementioned colleagues we will be your main points of contact during the work so please feel free to contact us as we would like to hear from you. If you see us out and about please come and say Hello, as Paul says we will make every effort to keep our impact to a minimum and we encourage you to ask us any questions you may have. Between us we will blog regualarly to keep you informed of our progress so please watch this space!

By Amanda Hunt

Hi everyone I thought this would be a great time to introduce myself. . My name is Amanda Hunt, Customer Care Manager for Northumbrian Water and part of the project team who was fortunate to meet some of the local residents at Cleadon Park Library last week. Thank you to those of you who were able to pop along and say "Hello".   As Paul mentions our investigation work in the area will be starting soon, please feel free to stop us for a chat or to feedback on the work we are doing. As a team, we will be keeping the portal updated. We would love to hear from you so please comment and introduce yourselves or you can simply let us know anything about the area. Amanda

By Paul Davison

Good morning, It was great to see residents at our consultation drop in session last week, thanks very much for taking the time to come down and share your knowledge about the area and flooding issues, this was really useful and will help target our investigation work. It was also a great opportunity to talk through our initial plans and get your feedback. Investigation work on site will be commencing soon and we will be doing everything we can to minimise disruption while we carry out our work. More information will follow in the coming days. Kind regards  
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