Welcome to your Community Portal


General Project
Rainwise Scheme
Water Network Improvement
Eel Protection Scheme

Welcome to Northumbrian Water's Community Portal - your voice in the work we do to improve your water and sewage services.

Project by project, update by update, discussion by discussion, the Portal ensures that you are not only kept fully informed of the activities that affect your community, but that you have visible and audible input into them.

From roadworks and traffic updates, to photos explaining our work, to automatic notifications that keep you permanently in the loop, our Portal puts your community and its views at the heart of everything we do, in a simple, familiar, social media-style tool.

We keep you informed

Quickly set up a profile to keep you automatically updated on the projects and jobs that impact you and your community.

We keep you involved

Comment, like, follow, start discussions – and because we’re receiving notifications too, we quickly see the points you raise.

We show you the big picture

Want to know what’s happening, where, and how it affects you, at a glance? Check out the map and the regular updates on this homepage.

We listen to your community

The Community Portal enables us to act on the needs and concerns of our 2.7 million customers in your communities in the north east of England.

Latest Updates

By Christine Taylor

Good afternoon I have been down to site today and discussed the road near to the compound. The weather has not helped our plea so the team are putting further mitigation into place. Today more stone has been laid in the compound to reduce the dirt. At the end of next week we will also close the gates to the compound to reduce traffic. In other news, our drainage work continues in Metcalfe crescent and Stephens Road. After a slow start we are now making good progress. Have a great weekend and lets hope for better weather. Christine

By Janine Rillands

Hi everyone, We'd like to say a big warm thank you to everyone in Newcastle who braved the cold / wind / rain / sleet / snow on Wednesday to stop and talk to us about our Rainwise initiative. It was freezing cold but we still spoke to lots of you about the things that you can do to help reduce flood risk around your home. It was great to hear many of you are already quite Rainwise in your gardens, with your water butts and planters! Thanks for taking the time to stop and look at the model we'd borrowed from Yorkshire Dales Rivers Trust and the Environment Agency too, it really helps to visualise how simple changes can make such a difference. Our Rainwise campaign will be taking place in the NE1 area throughout February...if you see our adverts in and around town why not tweet us a pic for us to share! We'll be looking to see if there are any opportunities for us to carry out flood risk reduction projects in the area too, working with our partners and yourselves. We'll keep you updated and involve you every step of the way. Finally, we hope you enjoyed the chocolate hearts we were giving away on Wednesday! :)

By Christine Taylor

Hi everyone, Some of our customers will of received letters advising that we have left the area, however will be returning to carry out some minor works.  Within the letter was a questionnaire asking how we did.  We thought we would post the questionnaire on here to allow others to complete it and feedback. For every questionnaire completed and returned to us, we'll donate £1 to WaterAid. Christine

By Christine Taylor

Hi everyone, Some of our customers will of received letters advising that we have left the area of Dene Close.  Within the letter was a questionnaire asking how we did.  We thought we would post the questionnaire on here to allow others to complete it and feedback. For every questionnaire completed and returned to us, we'll donate £1 to WaterAid. Christine

By Christine Taylor

Hi all, We want to thank everyone for attending our Customer event tonight, it has been great talking to you all. The event is on until 7pm if anyone wants to come over and meet our project team. Christine

By Joan Tatters

7 Photos
Good Afternoon, Some photos from the team today!!!!

By Anthony Birkett

Hi Everyone We briefly return to your area next week. We need to return to carry out remedial reinstatements along Roker Baths Road between Tuesday 20 February -Thursday 22 February 2018. This will require four way traffic lights which will move long the road as we progress. Ann and I were pounding the streets delivering letters informing all local address yesterday. A copy of that letter is here. Thank you in advance for you patience and understanding. Tony

By Joan Tatters

Good Morning, Firstly, Paul and I would like to thank the residents of Bickford Terrance for their patience and understanding during our work. We visited some of you last week with a progress report so, for those we didn't get to personally speak to here goes:- The road closure on Heighington Lane has been in place to safely construct the remainder of the drainage, to say it has been a challenging environment is an understatement! We have been working closely with other service providers to assist in finding any unidentified assets and as a result our drilling sub-contractor has been on site all week  progressing well with more excavations. We are not letting this cold wet weather dampen our spirits and we are continuing as programmed. The last of the tree pruning has been carried out on St Andrews Way ahead of the bird nesting season into March which suggests Spring is just around the corner.......yippee,  thanks again for your ongoing patience.

By John Cartwright

Morning, Just a quick update about the closure of the Aquaduct, we have decided to put the footbridge closure back to Monday 19.02.18 We are also constructing a temporary footpath running through the working area as we will be closing the footpath on Lartington Lane while we carry out the pipe installation through the road & footpath it's self. Again we apologies of any inconvenience and ask for everyone to be patient.   Thanks, john.

By Janine Rillands

Hi everyone, I hope you're all ready for Valentine's Day tomorrow! We'll be out in Northumberland Street in Newcastle all day on our big blue customer engagement vehicle, 'Flo', encouraging you all to shower your gardens with love! We're going to be raising awareness of how our Rainwise initiative can help you build resilience against flood risk around your own home by installing planters, water butts and rain gardens. Pop along and see us if you're out and about - we'll be giving away plant seeds that thrive in wet conditions to help you kick start your own rain garden or planter, as well as giving away chocolate hearts...well, it is Valentine's Day after all!  Looking forward to seeing you all :) 

By Joan Tatters

Good Morning All, Just to let you know the repair work to the bridge has already started, Terry tells me it will take approximately 8 weeks to complete. (The bridge is clearly "poorly") After all the metal work is complete the painting can commence, after which the pipe work will follow.  I will keep you informed as we progress along, so please keep an eye out for my posts. No other work can be conducted while this work is happening, so please be assured there has been and will not be any disruption to your water supply or it's pressure during this time. Don't forget if you want to ask us any questions about the work please just drop me a line or if you see Terry or any of his team please feel free to ask them.  

By Christine Taylor

Good morning, Some of our customers will of received letters last week requesting that cars are moved tomorrow, Wednesday 14 February 2018. As with many construction sites the roads have suffered from our works and local residents have been extremely patient, however we have listened to your concerns.  Our site team have organised for an industrial cleaner to remove the dirt from the area of Webb Avenue. The clean will start after 9am and continue throughout the day.  Cars will not need to removed from the street completely, it is just to allow the machine to clean the road beneath. Thank you for you understanding. Christine
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