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Welcome to Northumbrian Water's Community Portal - your voice in the work we do to improve your water and sewage services.

Project by project, update by update, discussion by discussion, the Portal ensures that you are not only kept fully informed of the activities that affect your community, but that you have visible and audible input into them.

From roadworks and traffic updates, to photos explaining our work, to automatic notifications that keep you permanently in the loop, our Portal puts your community and its views at the heart of everything we do, in a simple, familiar, social media-style tool.

We keep you informed

Quickly set up a profile to keep you automatically updated on the projects and jobs that impact you and your community.

We keep you involved

Comment, like, follow, start discussions – and because we’re receiving notifications too, we quickly see the points you raise.

We show you the big picture

Want to know what’s happening, where, and how it affects you, at a glance? Check out the map and the regular updates on this homepage.

We listen to your community

The Community Portal enables us to act on the needs and concerns of our 2.7 million customers in your communities in the north east of England.

Latest Updates

By Brian Hall

Hi folks Just a quick note to let you know we will be working tomorrow on site for a few hours in the morning, after 8am and should be finished by tea time. We are moving the platform for the crane so it can start in another position next week, not noisy but you will notice a bit of activity on site. Hope you all are keeping cool in this heat, remember to keep hydrated, tap water is the best thing to drink. Take care Brian  

By Anthony Birkett

Hi Everyone Work at Murton is moving on. This week we've been continuing to remove the access road within our compound. I've attached a couple of photos taken today - if you look closely enough, you can see the change in colour from sand to dirt near the top of the slope. That's an indication of how far we've gone, not too much to do now! Tony

By Joan Tatters

Good Morning All, Just following on from Kevin's comments please do not hesitate to contact me or Kevin's team when we are out and about. Kevin and his gang will be popping in to see some of your from time to time just to let you know the progress of the work and hopefully have some of the refreshments on offer!!! I will also be around so please just come and say Hello as we are more than happy to answer any questions you may have, don't forget you can blog here too. See you next week  

By Geoff Joyce

6 Photos
Hi, everyone Time for another update to the Horsley WTW Upgrade scheme: In the last month, concrete work has been completed to the walls on the new Birney Hill pumping station at the south end of the site. Installation of pipework and fittings has commenced ahead of the roof construction. Storage silo installation has been completed to the Actiflo Chemical building. Roof cladding to the Chemical building has continued. Electrical works have continued with cable tray and below-ground cable duct installation ongoing. The Filters' MCC (motor control centre) has been installed in the designated kiosk and cabling work is ongoing. Externally, transformers have been positioned adjacent to this kiosk. Various high voltage operations have been carried out. In the Rapid Gravity Filters area, filter nozzles are being inserted to the filter flloors. This is a labour intensive operation as all 24,000 of the nozzles have to be fitted by hand., At the east side of the site, excavation for the sludge tank and centrifuge bases has been completed. Blinding concrete is to be placed this week prior to reinforcement and structural concrete works commencing. About a month ago the Project Manager invited me to an event entitled (he said) "From Berwick to The Baltic". I surmised that this must be part of the Coast and Castles cycle route which I'd tackled some years ago. I immediately commenced training for the event with ever-increasing cycle rides in the evenings and at weekends. Imagine my chagrin when, 2 days before the event, I found out that the it was actually called "From BEWICK to The Baltic" - a talk on the local, nationally-acclaimed wood engraver, Thomas Bewick, who plied his trade in Mickley. The talk, at the church hall in Horsley village, covered art in the North-east from Bewick's time (late 18th century) to the present day. It was very interesting and informative, giving details of the many venues in the area showing local art, especially in this time of the Great Exhibition of the North. However, my newly- honed glutes were not used to a prolonged period of sitting and I fidgeted to gain a comfortable mien throughout the talk. I failed to win a prize in the end of show raffle but I won great applause for my break-dancing effort afterwards (I'd only attempted to get to the toilet at the rear of the hall when the glutes went into spasm and I looked like a cross between Michael Jackson and James Brown in their heydays - I'm sure most people know that these two styles are wholly incongruous). I climbed out of the toilet window and staggered in a cyclist's crouch to the car to make good my escape. You couldn't make it up.

By Dave Groark

2 Videos
Good morning everyone, I hope you all had a good weekend enjoying the nice weather. As you might have seen, we began to install the sheet piles to support the excavation for the underground storage tanks in Flass Vale last Tuesday. We’ve made good progress this week and hope to continue this over the next couple of weeks. I’ve attached two short video clips which show what we are doing. We have tried to minimise the impact of the work by using a technique which pushes the piles into the ground, rather than driving them in with a hammer or vibrating them and hopefully the first clip (with the pound coin in the foreground) lets you see what sort of vibration levels we are seeing. I hope this is helpful and we’ll post further updates as work proceeds. Best regards, Dave

By Joan Tatters

Good Morning, What's happened to the weather...........lets hope it's short lived. Just the weekly update:- Andy and the team have changed the blasting times slightly this week and may possibily depending on their progress may increase them. The intention is to conduct two rock blasting between 10 and 4pm daily this week, the reason is to speed up the process and minimise the long term disruption to you as the hammering/pekking should be reduced as a result.. The site team will obviously drop in the notices to you and give you a knock. Don't forget is you want to have a chat to me I will be on site every Wednesday between 9 and 12 pop in and see me I will be happy to discuss any questions you may have about the project. (or email me or Sarah at MMBcustomerserviceteam@mottmac.com.) This week you may notice a smal cabin at the front of the site, that's where I will be. Thanks again for your patience.

By Anthony Birkett

5 Photos
HI Everyone What glorious weather! I've been to site today to get a progress update from Steve, and things are moving on quickly now! We've finished our work in the Wellfield Road area and permanently reinstated the footpath there. You'll notice that the road in that area is still temporarily reinstated, it has been agreed that council will resurface the roads in this area when they finish their nearby work. The cabin has been downsized and the access road we constructed within the compound will be removed very soon. We'll soon be finished and move off site! I've attached a few pictures of the compound area, Wellfield Road free from TM and cones and the resurfaced footpath. Enjoy the weather this weekend, Tony

By Sarah Jayne Vickers

Afternoon All, I have been told that the bins have been missed down the back road towards our site cabins (The Grove 10-18). I have contacted the council to make them aware and advised that there was no reason they wouldn’t be able to gain access. Unfortunately, this can take up to 3 working days for them to revisit.  I’m sure you will appreciate our guys are trying to prevent bins from being missed, I hear Steve the site manager did a cracking job this morning dragging the bins down the road we were blocking access. We apologise for the inconvenience this may cause and as ever Steve will pop a bag of rubbish in the skip if your bin gets too full. Enjoy your weekend, the weather is going to continue to be fantastic. And for all you footy supporters....... Come on England!!!  

By Sarah Jayne Vickers

Afternoon All, just a quick reminder that whilst our works are ongoing could you please keep in mind that the foot paths are closed and pucilc access should not be attemped.  Thank you for your cooperation. Sarah Vickers PS enjoy to lovely weather over the weekend!

By Sarah Jayne Vickers

Good Morning Everyone, My name is Sarahjayne Vickers and I am the Community Liaison Manager for Mott MacDonald Bentley, part of the dedicated team who will be working with Northumbrian Water during this essential remedial work at Guisborough Road. My colleagues and I had the opportunity to meet some of you during our Customer Event on Wednesday 6th June at St Marys Hall, Nunthorpe. This was informative, to see the community on board and supportive of the project was amazing. We were overwhelmed with how many people attended, approximately 50 of you came along to see us that afternoon! We even managed to catch a couple of dog walkers and let them know what was going on. I hope after the event you felt more informed and have a greater understanding about the project and why we are doing this work. We would like to THANK YOU for our time, effort and support, we really appreciate it. The work will commence Monday 16th July as planned and I know the first week will involve setting up the site compound and so site preparation and investigation work ready to start the work 23rd July along with the 1st road closure on Guisborough road. You will see me and our MMB guys Led by Steve Dovaston (Site Manager) around for the next 20 weeks, if you have any questions you want answering please just ask. You can contact us either via the portal of use our email address MMBcustomerserviceteam@mottmac.com. As the work progresses I will keep you informed as much as I can. Thanks in advance Sarahjayne Vickers

By Amanda Hunt

Hello everyone As you may be aware, Northumbrian Water along with Mott MAcdonald Bentley (MMB) are planning work to improve the sewer network in your area. Following Michelles earlier post I thought this was an opportunity to introduce myself as Amanda Hunt Northumbrian Water’s Customer Care Manager and part of the project team for the work we are planning.  Once work gets underway MMB site team will keep you updated via this portal regarding the progress we make and I would like to take this opportunity to thank you in advance for your patience whilst we carry out these essential works, also be assured we will not need to isolate your water supply.   If you have any queries or questions please feel free to contact us and we will all be happy to help. You can post here on our Community Portal with any questions you may have or tweet us @nwater_care or call. Whichever way is best, we’d really like to hear from you. In the meantime enjoy the sunshine. Amanda  

By Michelle Sell

Afternoon everyone, I would like to take this opportunity to introduce myself.  My name is Michelle Sell Northumbrian Water Project Manager and I am responsible for the repair works we are planning on Guisbrough Road. On the back of the letter invition local residents to the Customer Event we held on 6 June 2018 to learn more about our proposals we will be writing to you this week to provide you with a further update and to share our plans for the work. If you have any concerns surrounding the works hopefully we can put your mind at ease, so please do not hesitate to contact us via the contact us button above and either myself or a member of the project team will get back to you. Many Thanks Michelle
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