Typical working hours will be Monday to Friday, between 8.00am and 6.00pm.

The construction work we carry out can involve using large machinery, digging up ground, pouring concrete and working with granular materials which will result in some dust, vibration and noise. The site team will do everything they can to minimise any inconvenience caused by this and will make sure that the work is carried out safely.

With construction work we expect that there will be some disruption in the immediate area of the work. There will also be an increase in heavy traffic in the area, with vehicles transporting materials to and from the working sites and site compound.

We do not plan to disrupt your water supply while work is carried out on this project. In the unlikely event that the team accidently disrupts the water supply, our clean water response team will be notified immediately and emergency repairs planned.

The work will involve digging up and transporting large volumes of soil and other excavated materials to storage or for disposal which may cause dirt on the roads. The site team will employ a road cleaning specialist with mechanical road sweepers which will be used to maintain the roads affected.

Yes. Please let us know if you, or any family, friends or neighbours will require additional assistance  for access or anything else while this work is completed by calling 0345 717 1100.

If the collection wagon cannot get to your property, please put your bin out as normal and the site team will ensure the bins are moved to a place where they can be emptied. In the unlikely event that a bin collection is abandoned, we will arrange a revisit.

We have been working closely with North Tyneside Council to minimise disruption and make sure an appropriate level of traffic management will be in place. Please see our Traffic information page for further details about any restrictions.

The new pipeline will be buried underground with an outfall at the back of the college playing field. The attenuation basin in the playing field will appear like an amphitheatre and be dry for the majority of the time, making use of a previously overgrown piece of land.

The College playing field will be reinstated to a higher level than before with drainage and levelled playing pitches.

Reinstatement of Benton Green will be to a level agreed between the Friends of Benton Green and the project team.

The car park in Benton Dene primary School will be reinstated to the same level as previously. The bicycle stand will be relocated from the playground to a location to be agreed with the school.

The pipeline through the cemetery will be demarked by a footpath over the top. The new pipeline route has been agreed with the cemetery managers and avoids existing graves. The route will go through the existing plant growing and storage area which will be reinstated to a level to be agreed with the cemetery managers.

Any new gullies or manhole covers will be visible at ground level.

We will keep your Community Portal updated with key information about our progress.

For notifications about project news, traffic information and progress updates please sign up to the Community Portal here.

You can also contact us on 0345 717 1100 and arrange a call back from our project team.

Any residents that will be directly affected by our work will be notified in advance of the work starting by our site team. We will also keep you informed of project progress with regular newsletters.