Good morning,

I thought this would be a great time to introduce myself and my colleague, Becky Gartland.  

We both work for the contract partner of Northumbrian Water, Esh Stantec, who will be carrying out the work in your area.  Some residents will have received a letter from us a little while ago with regards to the tree clearance, in preparation for the works.

I am the Customer Service Manager for Esh Stantec, it is my responsibility to ensure customers are communicated with accurate information during our work. My colleague Becky, Customer Liaison Officer, has already spoken to some residents, and will be on hand to talk to customers once the works are planned, all the way through the journey on site.  Becky will  be on site prior to the works starting to ensure all residents impacted by the works are aware of the works and listen to any concerns.

Prior to the works starting we may have operatives on site carrying out ground investigations.  Please don't be concerned, however if you would like to speak to us regarding this work, please either comment on here or contact 03457 171100 and ask to speak to me.  Me, or one of the team will call you back.

Speak soon and enjoy the dry weather.

Christine

On the back of Michelles kind introduction i thought i would introduce myself.

I'm Amanda Hunt Customer Care Manager here at Northumbrian Water and part of the project team for this particular work.

I've taken this opportunity to add the content of the letter being sent to residents on 26 February which Michelle alluded to in her previous message and look forward to getting to know the area more as our work gets underway.

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Dear Customer

We’re planning some work in your area

At Northumbrian Water looking after the environment and reducing the risk of flooding are two of our top priorities. As part of this commitment we want to make you aware of our investment of £495,000 to improve the sewerage network in your area.

To ensure the resilience of the network, we plan to construct a new sewer from Belford Street to Kilburn Drive.  In consideration with environmental key dates, our team from Esh Stantec, are on site removing trees to the east of Belford Street, to enable a 10-metre-wide corridor.  This will allow a provisional route for our team to access the working area.  A temporary fence will be constructed until all the work is completed; we will then reinstate the area.

I have enclosed a plan of the proposed working area and we will be writing to you again, in advance of any further works to provide more information. This will also provide an opportunity to understand how we can minimise any disruption to both you and your community once the work is underway. 

We had aimed to hold a customer information event this year to share our proposals, but due to Covid-19 we were unable to plan such an event.As an alternative, if residents would like further information, we may be able to organise a virtual residents meeting.

You can also find out more information about our project on our community portal at www.nwlcommunityportal.co.uk, following the link to Belford Street, Peterlee.  This is a great way to interact with our project team and if you feel you would benefit from a virtual meeting, please register your interest here.  We also provide regular updates on the portal once the work is underway.

Please also find enclosed a leaflet which gives further information, advice and answers to some frequently asked questions.

If you require any further information or advice you can contact our Customer Centre on 0345 717 1100 or visit www.nwl.co.uk to request a call back from the project team.

You can also follow us on twitter @nwater_care and @NorthumbrianH2O.

Yours faithfully

Michelle Sell

Project Manager

Hi Peterlee

We’re investing in your area and I thought I’d take the opportunity to introduce myself.　

My name is Michelle Sell and I am Northumbrian Water’s (NW) Project Manager responsible for the work we are undertaking in your area to improve the sewerage network.  

NW and our supply partners Esh-Stantec will be constructing a new sewer from Belford Street to Kilburn Drive and because of key environmental dates, ESH Stantec are currently on site removing trees to the east of Belford Street. The trees need to be removed to accommodate a 10-metre-wide corridor which will be a provisional route to access our working area.

A letter detailing the work we are planning and a map of our working area is being sent to residents on Friday 26 February and I have included a copy of the letter below for your ease of reference.

We always look to engage with the local community and we had hoped to arrange a public event to share our plan with you and answer any questions or concerns but Covid-19 has prevented us from doing that.

As an alternative, we may be able to organise a virtual residents meeting so please register your interest here if this is something that you feel may be beneficial and you wish to take part in.

As work gets underway other members of the project team will be commenting here so please follow this project to make sure you receive regular updates. You can also contact us via the contact us button above with any questions you may have and either myself or a member of the project team will get back to you as soon as possible.

I’ll be in touch again as our working start date gets nearer and in the meantime please don’t hesitate to get in touch.

Kind Regards

Michelle