Once construction is underway the typical working hours will be Monday to Friday, between 8.00am and 6.00pm. If required, work may also be carried out between 8.00am and 1.00pm on a Saturday. We will notify you when weekend working may be required.
We have no plans to disrupt your water supply while we work on this project. In the unlikely event that the team accidently disrupts the water supply, our clean water response team will be notified immediately and emergency repairs quickly undertaken.
With most construction work it is inevitable that there will be some disruption in the immediate vicinity of the work. There will also be an increase in heavy traffic in the area, with vehicles transporting materials to and from the working sites and site compounds. Traffic management will be required on Sunderland Road and Low Heworth Lane in order to adequately segregate the working areas from the live carriageways although disruption will be minimised as far as possible.
In addition, there will be a loss of parking facilities within the Heworth Interchange long stay car park during the course of our construction work, however, we will ensure were possible that this is kept to the absolute minimum.
Two / three way temporary traffic light control will be necessary along Sunderland Road for the construction of new highway drainage which may affect a small section of residents permitted parking bays. And any affected residents notified directly in advance.
It is envisaged that the Swan pub car park will need to be closed to allow construction of the relief chamber, however, where possible we will look to maintain parking for residents.
Please let us know if you, or any family, friends or neighbours will require additional assistance for access or anything else while this work is completed by calling 0345 717 1100.
We will keep our community portal updated with key information about progress. For notifications about project news, traffic information and progress updates please sign up to the community portal here.
Any customers or businesses that will be directly affected by our work will be notified in advance of the work starting by our site team.
For information and advice please contact us on 0345 717 1100 or log onto www.nwl.co.uk to chat online or arrange for a call back from our project team to discuss any queries.
The site will be operated by our framework partner Mott Macdonald Bentley an experienced contractor working to tight health and safety standards. Working areas will be securely fenced off from public access at all times.
We do ask that everyone respects the site fencing, signing, guarding and instructions of our team when required for your own safety.
The new sewers will be buried underground. Reinstatement of highways will be agree with Gateshead Council and will be undertaken in line with national highway standards.
The pumping station within the long stay car park is a buried structure however an above ground control kiosk will be required to house electrical equipment. To allow NWG to operate and maintain the pumping station we are proposing to introduce a standard kerb around the critical pumping station facilities which will mean the permanent loss of up to 12 parking bays.
The construction work will involve the use of large machinery, road cutting equipment, digging up ground, pouring concrete and working with granular materials which may result in some dust, vibration and noise. The site team will do everything they can to minimise any inconvenience caused by this and will make sure that the work is carried out safely.
The work will involve digging up and transporting soil and other excavated materials to storage or for disposal which may cause dirt on the roads.
The site team will employ a road cleaning specialist with mechanical road sweepers which will be used as required to maintain the cleanliness of affected roads.
There will be instances during the construction of drainage works on Sunderland Road and within the Swan pub car park when it will not be possible to park directly outside properties. All affected residents will be notified directly in advance or working commencing.
At Northumbrian Water, we work to make a difference in your community.
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As well as the teams you see working in your streets, we have people doing a wide range of jobs that support that work to deliver the best possible water and sewerage services across the North East.
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