Typical working hours will be Monday to Friday, between 8.00am and 5.00pm. When we are working in Dark Lane, we will also be working between 8.00am and 5.00pm on Saturdays to make sure we complete this work as quickly as possible and minimise disruption.

With construction work we expect that there will be some disruption in the immediate area of the work. There will also be an increase in heavy traffic in the area, with vehicles transporting materials to and from the working sites and site compound.

The work will involve digging up and transporting large volumes of soil and other excavated materials to storage or for disposal which may cause dirt on the roads. The site team will employ a road cleaning specialist with mechanical road sweepers which will be used to maintain the roads affected.

We do not plan to disrupt your water supply while work is carried out on this project. In the unlikely event that the team accidently disrupts the water supply, our clean water response team will be notified immediately and emergency repairs planned.

We work closely with the local council on many matters including bin collections. Please put your bin in the normal place and we will make sure that it is moved to a place where it will be emptied. In the unlikely event that a bin collection is abandoned, we will let you know and arrange a revisit.

Access to properties will be maintained at all times.

We are working closely with Northumberland County Council and Arriva to minimise disruption and make sure an appropriate level of traffic management will be in place. Please see our Traffic information page for further details about any restrictions.

The construction work we carry out can involve using large machinery, digging up ground, pouring concrete and working with granular materials which will result in some dust, vibration and noise. The site team will do everything they can to minimise any inconvenience caused by this and will make sure that the work is carried out safely. 

The new sewers will be buried underground. We will agree the level of road resurfacing with Northumberland County Council and make sure this is in line with national highway standards. 

We plan to carry out permanent resurfacing within each area on Dark Lane before moving on to the next working area.

Any grassed surfaces will be returned to a similar condition that they were immediately before the work began. Any new gullies or manhole covers will be visible at ground level. 

We will keep your Community Portal updated with key information about our progress.

For notifications about project news, traffic information and progress updates please sign up to the Community Portal here.

You can also contact us on 0345 717 1100 and arrange a call back from our project team. 

Any residents that will be directly affected by our work will be notified in advance of the work starting by our site team. We will also keep you informed with project progress with regular newsletters.