Welcome to your Community Portal

Key

General Project
Rainwise Scheme
Water Network Improvement
Eel Protection Scheme
Every Drop Counts
NIDP Flooding Project
General Wastewater

Latest Updates

By Alice Blackett

Pithouse Lane, Leamside  Good Afternoon All access works are now complete including haulroad, compound and protection slab. Traffic management is currently in place using 2 way traffic lights on Pithouse Lane whilst we complete Highways Drainage Works. Traffic management will be in place until Friday 1st November 2024. Please contact us direct if you have any questions at nwl.customer@esh.uk.com.

By Bethany Oakley

Good morning all, Just a little reminder of our start date for the Great Broughton STW upgrade, this is Monday 21st October so Site traffic will increase as the week progresses, whilst we create our Site compound. If you have any questions regarding any aspect of the Project, please don't hesitate to ask by adding a comment in the box below. Speak soon, Bethany

By Rachel Rutter

Etherley Lane Environmental Improvement Project Morning all,  This week i have had the pleassure to speak to many of the residents in the area to discuss the upcoming environmental improvement project in the Etherley Lane vicinity. This work will help protect the environment and ensure that our sewer network continues to serve the community effectively. I can confirm that the improvement work is planned to commence on Monday 14th October 2024. Esh/Stantec will undertake this construction work which will comprise: Surface water separation within Barrington Meadows. 200m of new 225mm surface water sewer within Etherley Lane. The creation of additional surface water sewer and combined sewer capacity will reduce the impact of rainfall on the sewer network protecting the environment through the resulting reduction in Storm Overflow operation. The schematic which shows the proposal and working areas has been uploaded. We anticipate that our work will take up to 5 Months and a phased approach will be adopted with completion anticipated in April 2025 however, as with all civil engineering construction projects, unexpected delays can sometimes occur. I would like to thank you in advance for your cooperation while we complete this essential work. Thank you  Rachel

By Rachel Rutter

Good morning,  You may see our team onsite next week while they complete further work on the electrical units within the Sewerage Treatment Works. This section of work will be completed within the week ready for the control panel and ductile pipework to be started in the coming weeks. Thank you for your patience while we continue with our essential work.  Please contact us direct if you have any questions at nwl.customer@esh.uk.com Have a great weekend! Rachel

By Rachel Rutter

Good morning I am pleased to confirm the essential work we needed to carry out to extend and improve the performance of our wastewater treatment works in Kelloe is now complete. I would like to take this opportunity to thank you for your patience during this time. Just a gentle reminder, this scheme will help improve the water quality of the Coxhoe Beck, as well as the watercourses further downstream. Please contact us direct if you have any questions at nwl.customer@esh.uk.com. Have a great weekend! Rachel

By Julie Oakley

Good afternoon Everyone, welcome to your monthly update on the upgrade of the treatment works here at Horsley. We are making good progress on site and have now completed the RGF’s (Rapid Gravity Filters) which are now operational and fully automatic. This has allowed us to fully remove the temporary syphon pipe including the permanent reinstatement of the road crossing on Water Lane. Other highlights has been the substantial completion of the lifting monorail in the Chemical building, significant progress with the final reinstatement works across site and completing the majority of training with operational personnel. We will keep you updated as best we can on a monthly basis but in the meantime if you have any questions, queries or issues please leave a comment below or use the details provided to contact us and one of the team will get back to you. Thanks again for all your patience and co-operation whilst the works are ongoing. Thank you Julie

By Julie Oakley

Good morning All, Quick update on the works in your area We are coming to the end of the project and we are looking to put something back into the community as part of the project. NWL and Our partner/contractor Mott MacDonald Bentley (MMB) have raised some funding to provide additional carparking to the grass area in front of the doctor’s surgery, we are hoping this will benefit the village, the residents, and tourists. We anticipate the works to start from the W/C 14th October 2024, there will be traffic management on the main road which will consist of 2way traffic light system which will be in place for 2 weeks, and some delays may occur while the works progress, we apologise in advance for any inconvenience this may cause. if you have any questions or queries please feel free to leave a comment below or use the details provided to contact us and a member of the team with be in touch. thank you Julie

By Bethany Oakley

Hi all, I hope you're well. Following the previous updates, I am delighted to let you know that we have a date for the works to commence. We will be starting works on 11 November 2024 for approximately 4 months.  Works will be starting with the creation of the site compound which will be located in the Church Hall car park on Valley Gardens.  Following this we will begin to install traffic management on Cutlers Hall Road on 18 November 2024 until we move to Valley Gardens in January 2025. During the work on Valley Gardens there will be no access for vehicles in the working area, however pedestrian access will remain open.  However, to be clear we will be working at the bottom of Valley Gardens in 2 sections throughout the duration of the 4-week period which will end on 28 February 2025.  This is to help minimise disruption as much as possible.  As with all construction projects, unexpected delays can sometimes occur.  Please be assured that we’re working closely with our partners to do all we can to minimise any disruption for you and your community throughout the work.  Typical working hours will be between 8.00am to 4.00pm, Monday to Friday. If you have any questions regarding the above or any general queries, please don't hesitate to add a comment in the box below and a member of the Project Team will respond. Thank you, Bethany

By Dave Eden

Morning All. Time for a Hexham STW Refurb update: The main electrical install is now complete, although there are various ancillaries still outstanding such as site lighting. ‘Dry’ commissioning is underway this week with a view to carry out ‘wet’ commissioning next week, before proceeding to end to end testing and training. The turning head/crane pad is now complete allowing for easy turning of delivery vehicles and an up to 90t crane to set up within reach of the screens, penstocks and filter cresset distributors for any future maintenance needs. Footpaths around the area are progressing well, as are landscaping and soak aways drains. We have poured the filter access platform base to allow a new steel access platform to be erected which should be in place today, replacing the temporary scaffold we have had in place for some time. Further welding and exchanging of bolts is underway on the new inlet screens tank to ensure watertightness in advance of commissioning. Hopefully this will bottom out any remaining issues. The settled sewage pumping station pumps have been procured and delivery is awaited. Once they are on site, we will get them installed as soon as there is labour available, as this will alter the flow rate to the new filters, ensuring that they work optimally. Thanks Dave Eden

By Sarah Jayne Parvin

We apologise if you're experiencing no water or low pressure. A technician is on their way to investigate the issue. Depending on what caused the interruption, we can usually fix this within two to three hours. As soon as we have more information, we'll be back in touch with an update. For more information and updates visit  Check your area (nwl.co.uk)

By Bethany Oakley

Good afternoon everyone, Since Tochukwu's last update, we have arranged a Customer Event that I'd like to share the details for: The event will take place on Monday 21st October at Newport Community Hub, from 3pm - 6pm and this will be an opportunity for you to ask any of the Project Team any questions regarding the Project or raise any concerns.  We would love to see you there! In the meantime, if you have any questions, pleae don't hesitate to add a comment in the box below and a member of the Project Team will respond. Thank you, Bethany

By Jane Cooper

Hello, Please find the lastest project updates including photos in the attached.  Sept/Oct 24 Updates
Work in your Community

Work in a business that supports your community

At Northumbrian Water, we work to make a difference in your community.

Have you considered a career that can help you do the same?

As well as the teams you see working in your streets, we have people doing a wide range of jobs that support that work to deliver the best possible water and sewerage services across the North East.

You can find out more about careers with Northumbrian Water and check out the latest vacancies by following the link below.

www.nwl.co.uk/careers